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| Job Details for Genesys Engineer |
| Job details |
| Skills |
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Genesys 8.x Framework (CME, IRD, SCI, IWS, CTI Routing) WFM, GVP, Eserviecs |
| Location |
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Austin,Texas
,USA |
| Job Id |
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55120 |
| Job type |
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Contract |
| Last Date |
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11/17/2014 |
| Posted Date |
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11/12/2014 |
| Job Description |
Duration: 12 Months
Primary Skills:
- Genesys 8.x Framework (CME, IRD, SCI, IWS, CTI Routing) WFM, GVP, Eserviecs, Experience
- Production Support experience handling large scale Contact Center Sites
- Experience: 5 years NICE to have Skill:
- Genesys WFM, Genesys Reporting
- GVP 8.1 (Genesys Voice Platform)
- Genesys Eservices (Email, Chat) Routing experience
- Experience with IVR support with an understanding of Nuance Framework, VXML Grammar and speech recognition, Java Scripting, SQL, Websphere, integration with Genesys Framework and GVP 8 needed.
- Experience of Application deployment in Websphere Application server 7.
- Nice Call Recording experience.
Contact: Prasanna Kumar Naik 913-815-8554 naik@vedainfo.com |
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