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Job Details for Genesys Engineer
Job details
Skills : Genesys 8.x Framework (CME, IRD, SCI, IWS, CTI Routing) WFM, GVP, Eserviecs
Location : Austin,Texas ,USA
Job Id : 55120
Job type : Contract
Last Date : 11/17/2014
Posted Date : 11/12/2014
Job Description

Duration: 12 Months

Primary Skills:

  • Genesys 8.x Framework (CME, IRD, SCI, IWS, CTI Routing) WFM, GVP, Eserviecs, Experience
  • Production Support experience handling large scale Contact Center Sites
  • Experience: 5 years NICE to have Skill:
  • Genesys WFM, Genesys Reporting
  • GVP 8.1 (Genesys Voice Platform)
  • Genesys Eservices (Email, Chat) Routing experience
  • Experience with IVR support with an understanding of Nuance Framework, VXML Grammar and speech recognition, Java Scripting, SQL, Websphere, integration with Genesys Framework and GVP 8 needed.
  • Experience of Application deployment in Websphere Application server 7.
  • Nice Call Recording experience.

Contact: Prasanna Kumar Naik   913-815-8554   naik@vedainfo.com

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